Hospital Plan
- What is an outpatient hospital appointment?
- What is a virtual outpatient hospital appointment?
- When does my outpatient entitlement renew?
- Do I get double first night benefit for every claim?
- What can I use for confirmation of hospital attendance?
- Do you cover GP appointments?
- How do I get a copy of my Hospital Plan details?
Recovery Plan
Convalescence Plan
Claims, Payments and Cancellations
- How do I make a claim?
- When will I get paid after submitting my claim?
- Will my policy lapse if I am off work and not being paid?
- How can I pay my arrears?
- How do I cancel my policy?
- Why are you still taking premiums after I have cancelled?
- I’ve received a letter telling me about some extra benefits with my plans. Is this genuine?
- How do I raise a concern?