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Delivering outstanding care has never depended more on supporting the people providing it. Care is emotionally and physically demanding. Persistent vacancies, rising employment costs and high turnover continue to place pressure on providers, while many frontline carers still don’t fully understand or access the support already available to them. When support doesn’t reach care teams, the impact can be felt through absence, recruitment costs and continuity of care.
High turnover and persistent vacancies make retaining experienced people increasingly important for care providers and the people they support.
The physical and emotional demands of care can put significant pressure on employees, making accessible support particularly important.
Care teams work across different locations, settings and shift patterns, making them harder to reach through traditional benefits communications alone.
How well is your support reaching your frontline care teams?
Take the 2-minute assessment →Supporting care teams isn’t just about offering benefits. It’s about making sure employees understand, value and use the support available to them while balancing the emotional and physical demands of frontline care. PG Protect combines face-to-face engagement with practical financial protection. Our Engagement Executives visit workplaces and speak directly with employees, helping them understand the protection available and giving them the opportunity to ask questions face-to-face.
Our teams visit care settings and work around shift patterns, helping frontline care employees understand the support available to them in a practical, personal way.
Straightforward financial protection can provide additional support when illness, hospitalisation or recovery affects employees and their families.
Face-to-face engagement can be planned around your locations, shifts and working patterns, complementing your existing benefits approach.
98% of claims are assessed within 48 hours, helping employees access financial support quickly when they need it most.
PG Protect can work alongside your existing benefits platform, or with Hapi for a more connected employee experience.
Backed by more than 40 years’ experience supporting UK employers, with regulated processes designed to ensure employees receive clear and consistent information.
Want to explore the challenges in more detail?
Download the care guideface to face conversations
of claims assessed within 48 hours
employees take up cover following a presentation
In practice: Barchester
Making support easier to understand and access
Personal one-to-one sessions helped Barchester employees understand and access their benefits, wellbeing support and Protection Plans.
Across its sites, Personal Group engaged 96% of available staff, with 80% satisfied or very satisfied with the information and resources available.
Retention is influenced by more than pay alone. Making benefits and financial protection easier to understand and access can strengthen the overall employee proposition and help frontline care employees feel better supported.
PG Protect helps providers reach frontline teams through face-to-face engagement and practical financial protection.
Our Engagement Executives visit care settings and work around shift patterns, providing face-to-face conversations that help employees understand the protection available to them without relying solely on digital communications.
Yes. PG Protect can work alongside your existing benefits platform and wider benefits and wellbeing provision, adding face-to-face engagement and practical financial protection.
Hapi is also available for employers looking for a more connected employee benefits experience.
Yes. Our approach is designed to support large and distributed workforces across different care settings, locations and working patterns.
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